Thank you for shopping with METACORE SDN. BHD.. This Shipping Policy outlines our practices and procedures for domestic deliveries within Malaysia.
Interpretation
Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.
Definitions
For the purposes of this Shipping Policy:
“Company” (referred to as “We”, “Us”, or “Our”) refers to METACORE SDN. BHD.
(Company No.: 202501050260 (1651668-P))
“Goods” refers to hardware, paint, glass, tools, accessories, replacement components, and related products offered for sale by the Company.
“Orders” means a request made by You to purchase Goods from Us.
“Service” refers to the website operated by the Company.
“Website” refers to METACORE SDN. BHD.’s official website.
“You” means the individual or legal entity accessing or using the Service.
Domestic Shipping Policy
Shipment Processing Time
All Orders are processed within 2–3 business days, excluding weekends and public holidays. Orders placed during peak periods, promotional campaigns, or public holidays may experience slight delays.
If there is a significant delay in shipping Your Order, We will notify You via email or phone.
Delivery Estimates
We work with reliable local courier services to ensure safe and timely delivery of Your Goods. Delivery times may vary depending on delivery location, courier availability, product size or weight, and external factors beyond Our control.
Once dispatched, tracking information will be provided where applicable.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation via email or WhatsApp once Your Order has been shipped, including tracking details if provided by the courier.
Tracking information typically becomes active within 24 hours after shipment.
Shipping Charges
We are pleased to offer free shipping on all orders, regardless of order value or delivery location within Malaysia. There are no hidden fees or additional charges for standard shipping.
Damages
METACORE SDN. BHD. is not liable for any products damaged or lost during shipping. If You receive Your Order in a damaged condition, please contact the courier service directly to file a claim.
Please retain all original packaging materials and damaged items before filing any claim.
Customs, Duties, and Taxes
METACORE SDN. BHD. is not responsible for any additional charges imposed after shipping, including customs duties, taxes, or other applicable fees. Any such charges are the responsibility of the customer.
Contact Us
If You have any questions regarding this Shipping Policy, please contact Us:
Email: metacore01@outlook.com
Phone: 011-5695 4314
Address:
NO. 38-1,
JALAN TASEK SS3,
BANDAR TASEK MUTIARA,
14120 SIMPANG AMPAT,
PULAU PINANG